Terms & Conditions

1 About These Terms

In these Terms, "True Blue", "we", "us" and "our" refer to True Blue IT Services (ABN 95 664 282 893). "You" and "the client" refer to the person or organisation accessing our website or engaging our services. If you do not agree with these Terms, please do not use our website or services.

2 Our Services

True Blue provides technology products and services which may include, but are not limited to:

• Managed IT support and cyber security
• Microsoft 365, cloud solutions and software licensing
• Website and mobile application development
• Digital marketing, automation and AI solutions
• Hardware supply, and related consulting and setup services

The specific services provided to you will be described in a quote, proposal, statement of work, or subscription agreement, which forms part of these Terms.

3 Quotes, Fees & Payment

• Quotes are valid for 7 days from the date of issue and are subject to supplier stock and pricing at the time of order.
• Unless stated otherwise, all prices are quoted exclusive of GST, which is applied where applicable.
• Invoices are payable by the due date shown. Hardware and software orders may require full payment prior to ordering.
• Ad-hoc IT support is charged at our standard hourly rate, currently $120.00 + GST per hour, unless otherwise agreed.
• We reserve the right to suspend services or charge interest on overdue accounts to the extent permitted by law.

4 Microsoft & Third-Party Software Licensing

Microsoft licences are supplied and administered through True Blue as an authorised reseller (CSP). The following terms apply to all Microsoft licences obtained through True Blue.

• Third-party subscription: Microsoft licences are supplied through True Blue as an authorised reseller/CSP arrangement, but Microsoft controls the licensing rules, commitment periods, cancellation windows and pricing.
• Annual commitment: Where an annual Microsoft subscription is selected, the customer remains responsible for the full annual commitment even if Microsoft permits monthly instalments.
• Automatic renewal: Subscriptions may automatically renew for another term unless True Blue receives written instructions to disable renewal before the applicable renewal date.
• No obligation to issue renewal reminders: True Blue may send reminders as a courtesy but is not responsible for providing individual renewal notices.
• Customer responsibility: Customers must monitor their licence requirements and advise True Blue in writing if they want to cancel, reduce or change licences.
• Cancellation restrictions: Once Microsoft's applicable cancellation window has passed, True Blue cannot cancel the subscription or absorb the remaining Microsoft charges.
• Vendor price changes: Microsoft pricing changes will be passed through to the customer.
• Non-payment does not cancel the subscription: If the client stops paying True Blue, that does not automatically release True Blue from Microsoft's committed subscription charges.
• Support scope: Licence procurement and administration is provided as an ancillary support service and is not a managed licensing or renewal-monitoring service unless separately agreed.

5 Subscriptions & Recurring Services

Other recurring services — such as managed IT plans, hosting, website care plans, digital marketing retainers and CRM subscriptions — also renew automatically for successive monthly or annual periods (as applicable) unless cancelled in writing before the renewal date. We will endeavour to notify you ahead of significant changes to recurring fees.

6 Website & Application Development

• Project scope, deliverables and milestones are set out in the applicable quote or proposal. Work outside the agreed scope may be quoted separately.
• Timelines depend on your timely provision of content, feedback and approvals. Delays on your part may extend delivery dates.
• Projects may incorporate third-party platforms, plugins or services that are subject to their own terms and fees.
• Ownership of custom deliverables transfers to you upon full payment. We retain ownership of our pre-existing tools, frameworks and know-how.

7 Digital Marketing

While we apply industry best practice, we do not guarantee specific outcomes such as search rankings, traffic volumes, leads or conversions, as these depend on factors outside our control. Advertising spend is additional to our service fees and is charged by the relevant platform. Campaigns are subject to the terms of the third-party platforms on which they run.

8 Hosting, Domains & Third-Party Services

Where we arrange hosting, domain names or other third-party services on your behalf, these are subject to the providers' terms, availability and renewal cycles. We do not warrant uninterrupted or error-free service from third-party providers. Domain and hosting renewals may also be set to renew automatically to avoid loss of service.

9 Intellectual Property

All intellectual property in materials we create remains our property until we receive full payment, at which point ownership of the agreed deliverables passes to you. You grant us a licence to use content, logos and materials you supply for the purpose of delivering the services, and to reference completed work in our portfolio and marketing unless you request otherwise in writing.

10 Your Responsibilities

• Provide accurate information and timely access, approvals and materials required for the services.
• Maintain your own backups of critical data unless a backup service is expressly included in your plan.
• Use our services, and any software supplied, lawfully and in accordance with applicable terms.

11 Consumer Guarantees & Warranties

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms limits or excludes those rights. Subject to those rights, we provide our services with due care and skill, and manufacturer warranties apply to hardware we supply. Other than as required by law, our services and any third-party products are otherwise provided "as is".

12 Limitation of Liability

To the maximum extent permitted by law, and other than for liability that cannot be excluded, our total liability arising out of or in connection with the services is limited, at our option, to re-supplying the services or paying the cost of having the services re-supplied. We are not liable for any indirect, special or consequential loss, or for loss of profits, data or business.

13 Confidentiality & Privacy

Each party agrees to keep the other's confidential information secure and to use it only for the purpose of the engagement. Our handling of personal information is described in our Privacy Policy, available on our website.

14 Cancellation & Refunds

Subscriptions and recurring services may be cancelled in writing before the next renewal date, subject to any committed terms (including Microsoft licence terms in section 4). Deposits and fees for work already performed are non-refundable. Refunds, where they apply, are provided in accordance with your rights under the Australian Consumer Law.

15 Termination

Either party may terminate an engagement in accordance with the applicable agreement or where the other party is in material breach and fails to remedy it within a reasonable time. On termination, you remain liable for services provided and any committed subscription terms up to the effective date of termination.

16 Changes to These Terms

We may update these Terms from time to time. The current version will always be published on our website with its effective date. Your continued use of our website or services after changes are published constitutes acceptance of the updated Terms.

17 Governing Law

These Terms are governed by the laws of the Northern Territory, Australia, and you submit to the non-exclusive jurisdiction of the courts of that Territory.